Complaints Procedure

We take complaints seriously and will always aim to deal with any concerns promptly, fairly and professionally.

Making a Complaint

If you wish to register a complaint, please contact us in writing or by telephone:

The Complaints Officer
First Mortgage Solutions
44 Alfred Street
Neath
SA11 1EH

Telephone: 01639 262222

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, who can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 0234 567