Complaints Procedure

If you wish to register a complaint please contact us using any of the follow:

Write to:
First Mortgage Solutions Ltd
First Mortgage Solutions
44 Alfred Street
Neath
SA11 1EH

Email: info@firstmortgagesolutions.co.uk
Telephone: 01639 262222

If we do not resolve the complaint to your satisfaction, you may also contact The Financial Ombudsman Service who can be contacted at:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Telephone: 0800 0234567.
Email: complaint.info@financial-ombudsman.org.uk

Please note the Financial Ombudsman will not be able to assist where your complaint relates to a BTL mortgage, unless you or a family member live or intend to live at the property.